LaRomere’s assistance is very complete in terms of the means of communication to use. The first and the one that is used the most is the live chat. A messenger instant which allows to quickly get in touch with an operator. Laromere Casino is a suave and classy online casino that aims to bring a touch of Vegas Strip decadence to players throughout Europe. The website is owned by Web Entertainment Software NV and has been operating under licence from the government of Curacao since 2012.
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Laromere Online Casino
Promotions
Laromere Casino hosts two tournaments per day each week taking place between Thursday and Saturday. To win a cash prize, simply spin the reels on your favorite of the six tournament slots.
About Laromere Casino
Laromere Casino is a secure and trustworthy online casino with a dark and elegant design. It is easy to navigate and everything is at hand’s reach. The casino is operated by Romere Entertainment N.V., a gaming company incorporated and licensed in Curacao. Laromere Casino has been offering high quality online casino games to players from all parts of the globe since 2012. The games are created by NetEnt and BetSoft Gaming.
Furthermore, the casino gives a good amount of free spins to new players, no deposit required, and loads their accounts with extra free games when they make their initial deposit including free bonus cash. Laromere Casino is also secured and encrypted and provides live help and support 24/7.
Casino Games Overview
Laromere Casino is powered by NetEnt and BetSoft Gaming software providers and it offers over 150 online casino games. Both providers are well known in the online gaming industry and create games that have high quality graphics and sound. In addition, the games are certified for fairness and randomness. They are generally arranged into featured, classic slots, video slots, progressive jackpots, table games, video poker, other games and keno. Some popular slots from NetEnt are Stickers, Dracula, Neon Staxx and Cosmic Fortune, while well known slots from BetSoft Gaming are Fruit Zen, Dr. Jerkyll and Mr. Hyde and More Gold Diggin.
Furthermore, most of the progressive jackpots come from BetSoft and a few titles are A Night in Paris, Mr. Vegas and Tycoons. Interesting table games players can try out are Common Draw Roulette, 21 Burn Blackjack and Punto Banco Pro, while some video pokers are All American, Bonus Poker and Jacks or Better. Games found in the Other Games category are Triple Wins, Ace Scratch and Lucky Double, while a few Keno games are Klub Keno, Instant Keno and Bonus Keno.
Mobile Casino and Games
The casino has a mobile friendly design and it also features games from both NetEnt and BetSoft Gaming. There is no need to download the games in order to play them; they are all browser based and easily accessed from Android and iOS devices. New players at this mobile casino can claim a 100% welcome bonus up to €/$150 plus 25 free spins on Gonzo’s Quest, while regular players collect loyalty points. 24/7 support is also available on the go. The following are a few mobile casino titles arranged by category:
Featured Games: Spinata Grande, Sparks, Fruit Zen
Slots: Gladiator, Gypsy Rose, Heist, the Invisible Man
Progressive Jackpots: A Night in Paris, Jackpot 6,000 and the Slotfather
Table Games: Classic Blackjack, European Roulette, Single Deck Blackjack
Payment Options
Banking methods at this casino include cards, bank transfers and e-wallet options. Some of them are Visa, Maestro, Bank Wire, Neteller and Skrill. They can all be used for both deposits and cashouts. The min deposit limit is €/$ 25, while the min cashout limit is €/$ 100 for e-wallets and bank wire transactions. Payments are instantly processed while cashouts take several days to complete. E-wallet withdrawal transactions take up to 3 business days, while bank wire takes up to 10 working days.
Customer Support
The casino provides 24/7 customer support and players that need help or have questions can get in touch with someone from the player support staff via live chat, e-mail, phone number or by filling in the online contact form. There are several toll free phone numbers for players living in the UK, Italy, France, Australia and Canada.
Ruling
Laromere casino once again refuse to cooperate what-so-ever with any form of dispute mediation, unfortunately this time the player has not been met with such a positive ending and still has not received their winnings.
Player's Complaint
HI Pogg, I see you recently helped a player who had a problem at Laromere Casino. Perhaps with your line of communication you might be able to help me too?
My story is very similar to the other player's. We played around the same time last year too, late 2012.
I deposited £150 on 2 Nov 2012. I played slots and followed the rules. I had a finishing balance of £1699. I requested a cashout. Laromere sent be an email saying I played in an abusive manner with no further explanation. They closed my account and took back my winnings.
Could you inquire on my behalf please. My account name is [EDIT].
thanks!
[EDIT]
5 Responses
Hi lissa99 - thanks for getting in contact.
I can certainly try to contact Laromere and see if they'll review your case, but I'm going to be upfront right at the start regarding this complaint - Laromere were very dismissive of the service I offer during the last complaint and insisted that they would not discuss any details what-so-ever with me. After providing them the details of the complaint they just said that the player should contact customer support.
It is also worth noting that the player had previously tried to discuss the issue with Laromere and been completely rebuffed and when they contacted them after posting the complaint the issue was resolved near instantly, but if this issue involves betting patterns or such 'abusive' play, it's unlikely that I'll be able to help as they simply won't discuss the details.
I'm not saying I won't try, I'm simply trying to create realistic expectations at the start.
I'll get back to you as soon as I've heard back from Laromere.
ThePOGG
Hi lissa99,
Just to keep you up-to-date with my efforts, I have tried - without success - to contact LaRomere casino. I'm going to keep trying so please bare with me.
ThePOGG
Hi lissa99,
I've not yet had any response from Laromere casino - I'm going to try again just now.
ThePOGG
Hi lissa99,
I'm going to make one last attempt to contact Laromere, but so far they've been completely unresponsive.
If they don't respond this time I'm going to close the complaint as 'Found for the Player'.
ThePOGG
Laromere Casino No Deposit Bonus
Hi lissa99,
I'm afraid we've had no response what-so-ever to our numerous attempts to communicate with Laromere casino. They've made it quite clear that they've no intention of discussing any player issue.
That leaves me with no option but to close this complaint as 'Found for the Player' - I truly sorry I could not assist you further.